39th Annual Scientific Conference & JKOMSF Pearls VII Meeting

April 22, 2018

New Orleans, Louisiana


Professional and Allied Staff Program:
Learning the Science behind the Systems to Create Value


In this session, professional oral and maxillofacial surgery staff team members will learn how to implement tools to increase productivity, improve communication and motivate teams to a new level. The instructors will share their deep knowledge about what truly makes a practice successful.


9:00 AM - 9:45 AM: Who & Why?

Impact of the Team – Long before Clinical Excellence 
JoAn Majors, RDA

Why - Science Proves - Relational Authority & Trust 
 Josh Packard, PhD

9:45 AM - 10:30 AM: Break & Visit with Exhibitors

10:30 AM - 11:15 AM: What Happened to Your Referrals? Seeing and Understanding the Shift in Referrals and Team Members 

JoAn Majors, RDA

11:15 AM - 12:00 PM: The Science behind the Shift

Josh Packard, PhD

1:00 PM - 2:30 PM:  The Cycle of 6 Service – The “MAGIC” is in the System

JoAn Majors, RDA

2:30 PM - 3:15 PM: Implant Savvy Lingo and Word Pictures 

JoAn Majors, RDA

3:15 PM - 3:45 PM:  Break & Visit with Exhibitors

3:45 PM - 4:30 PM: Why “Donut Dolly” No Longer Has a Purpose!

JoAn Majors, RDA

4:30 PM - 5:00 PM: Recap with Q & A

JoAn Majors, RDA & Josh Packard, PhD


Real-Life Practice Training:

JoAn Majors, RDA is a renowned professional speaker in Dentistry and has been in the field over 25 years. She has been published in over 25 magazines and authored 3 books with a new one in the making. Her first book on implant dentistry has trained thousands of team members. She is a member of the National Speakers Association, Global Speakers Federation and multiple dental organizations. Her husband is a practicing dentist and JoAn uses everything she teaches from in their  practice everyday.  

Science-Based Training:

Josh Packard, Ph.D provides research-based insights into the shift in human behavior and patient interaction. Dr. Packard’s data supports the critical need to improve SOFT SKILLS training in healthcare; the SCIENCE behind patient engagement. Learn how the greatest market disruption facing your industry right now is not technical, it’s social. It stems from a loss of trust across all institutional sectors. Understand which social forces affecting your industry can be controlled and which ones can only be managed. Develop a plan for increasing your relational authority with your clients.